Support

Oracle Hyperion EPM and BI solutions have become mission-critical enterprise applications for most companies, yet many customers do not have the ability to provide the necessary support in-house. Lack of internal knowledge or availability can result in poorly performing solutions or system failure. Why risk the success of your software and implementation investments by overlooking or underestimating the critical need for on-going system administration and maintenance?

Technolab’s Managed Support Services eliminate this risk by providing a 24/7 support team dedicated to your applications. We provide both technical and functional administration tasks to keep your systems running smoothly and ensure a positive end-user experience. Our teams are pro-active, constantly monitoring your solutions to identify and avoid any potential problems or outages. With over 14 years experience, we have built a strong internal knowledge base and we utilize our Best Practices to ensure that you get optimal system performance. The Technolab Support Center delivers quick and accurate problem solving, around the clock response, and proven quality results, so you have peace of mind that your Oracle Hyperion applications are up and running when you need them.

Our unique Lab-based approach allows us to deliver this quality service more cost-effectively. Most in-house Hyperion Administrators are costly, hard-to-find resources, and often lack some of the key skills needed to deliver complete support for all aspects of your application and technical environments. We provide a dedicated team to diagnose and resolve technical issues, deliver expanded functionality and capabilities for your end users, train your internal resources, and perform preventive tasks to ensure the stability and performance of the software solution, often for less than the cost of hiring a single individual. This approach ensures you have total coverage, minimize your risks, and lowers the total cost of your Oracle Hyperion solution.